Terms & Conditions

OUR POLICIES

The use of this site is governed by the policies, terms, and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. We reserve the right to make changes to this site and these terms and conditions at any time. Your continued use of this site following the posting of changes or modifications to these terms and conditions will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

COPYRIGHT INFORMATION

This site is owned and operated by Oriental Arts Company, Inc (“OAC” or “we”; “us” or “our” may also be used as needed for grammatical purposes). Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are our sole property. All software used on the site is our sole property or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. OAC, the OAC logos and oacjewelry.com are registered trademarks of OAC. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of OAC. All other trademarks or service marks are property of their respective owners. The use of any OAC trademark or service mark without our express written consent is strictly prohibited.

RISK OF LOSS

All items purchased from OAC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE

OAC does not take title to returned items until the item arrives at the appropriate location. At our discretion, a refund may be issued without requiring a return. In this situation, OAC does not take title to the refunded item.

PRODUCT DESCRIPTIONS

OAC attempts to be as accurate as possible. However, OAC does not warrant that product descriptions or other content on the OAC website is accurate, complete, reliable, current, or error-free. If a product offered by OAC itself is not as described, your sole remedy is to return it in unused condition.

PRICING

“List Price” or “MSRP” means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices offered by other retailers and may reflect the prices listed by other retailers in the stated List Price or MSRP.

Despite our best efforts we cannot always confirm the price of an item until you order. Additionally, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by OAC is higher than our stated price, we may, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We generally do not charge your credit card until after part of your order has entered the shipping process (this excludes recurring charges for VIP membership).

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE OAC WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE OAC WEBSITE ARE PROVIDED BY OAC ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. OAC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE OAC WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE OAC WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE OAC WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OAC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OAC DOES NOT WARRANT THAT THE OAC WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE OAC WEBSITE, OAC’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM OAC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OAC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OAC WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY OAC WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO OAC ARISING FROM ANY PRODUCT SOLD ON THE OAC SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED.

CERTAIN STATE LAWS, INCLUDING NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS DO NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES

Any dispute or claim relating in any way to your use of any OAC Website, or any products or services sold or distributed by OAC or through oacjewelry.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

We each agree that any dispute resolution proceedings will be conducted only individually and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

VENUE AND APPLICABLE LAW

By using oacjewelry.com or any OAC service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and OAC.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price within a reasonable time period.

LINKS

This site may contain links to other sites on the Internet owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

PRIVACY POLICY

These terms and conditions incorporate our privacy policy. To view our privacy policy, please click here.

ELECTRONIC COMMUNICATIONS

When you use the oacjewelry.com website or any OAC server or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through any other OAC service, and you can retain copies of these communications for your records. We will not send you text messages for marketing purposes, but we may use text messaging to communicate with you about pending orders, orders, inquiries or other transaction-related interactions that may be initiated by you. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

ADDITIONAL SOFTWARE TERMS
  1. Use of any OAC Software. You may use OAC Software solely for purposes of enabling you to use and enjoy the oacjewelry.com website as provided by OAC, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of any OAC Software or the oacjewelry.com website into your own programs or compile any part of it in combination with your own agenda, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the OAC Software or otherwise assign any rights to the OAC Software in whole or in part. You may not use any OAC Software for any illegal purpose. We may cease providing any OAC Software and we may terminate your right to use any OAC Software at any time. Your rights to use any OAC Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain OAC Software that are specifically identified in related documentation may apply to that OAC Software (or software incorporated with the OAC Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any OAC website is the property of OAC or its software suppliers and protected by United States and international copyright laws.
  2. Use of Third Party Services. When you use the OAC Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.
  3. No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, any OAC Software, whether in whole or in part, or create any derivative works from or of any OAC Software.
  4. Updates. In order to keep the OAC Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
  5. Export Regulations; Government End Users. You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to the OAC Software. If you are a U.S. Government end user, we are licensing the OAC Software to you as a “Commercial Item” as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the OAC Software are the same as the rights we grant to all others under these Conditions of Use.

PRIVACY POLICY

This privacy statement discloses the privacy practices for oacjewelry.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

If you believe that oacjewelry.com is not abiding by our posted privacy policy, please contact us at Toll-Free 1 (800) 741-1005 or e-mail us at info@oacjewwlry.com

Information Collection and Use

Oacjewelry.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Oacjewelry.com collects information from our users at several different points on our website.

My Account

When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure.
Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the “My Account” link.

Order

We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

Usage Tracking

Oacjewelry.com’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information

Oacjewelry.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners third parties for purposes such as planning or executing advertising or promotions. We do not share any personally identifiable information.

Sharing

Oacjewelry.com may disclose and transfer aggregated information about our users, and information that does not identify any individual, without restriction.
Oacjewelry.com gives you access to third party partners to provide you with certain services. oacjewelry.com will provide those third parties with your transaction information and then those third parties will collect additional information if needed to provide you with the requested service, such as outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services.
We reserve the right to disclose and transfer any and all information that we collect from users of the site, including personal information:

  • To our subsidiaries and affiliates;
  • To contractors, services providers, licensees and other third parties we use to support our business;
  • To licensors, buyers, successors or other third parties in the event of any license, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to oacjewelry.com;
  • To fulfill the purposes for which you provide it;
  • For any other purposes disclosed by us when you provide the information;
  • With your consent.

Finally, notwithstanding any other provision of this privacy policy to the contrary, we reserve the right to disclose your personal information if we believe that we are required to do so:

  • By law;
  • To comply with legal process or governmental requests;
  • To enforce our Terms of Use and other agreements, including for billing and collection purposes;
  • To protect our operations or those of any affiliated entities;
  • To protect the rights, privacy, safety or property of oacjewelry.com, any affiliated entities, you or others (This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.);
  • To permit us to pursue available remedies or limit the damages that we may sustain.
Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by oacjewelry.com.

Catalogue, Newsletters, Etc.

If a user wishes to subscribe to our catalogue, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Surveys & Sweepstakes

From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

Oacjewelry.com takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about the security at our website, send us an e-mail at info@oacjewelry.com for more info.

Supplementation of Information

In order for oacjewelry.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for oacjewelry.com to enhance our ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our affiliated sites, and oacjewelry.com. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.

Special Offers

Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correcting/Updating/Deleting/Deactivating

If a user’s personally identifiable information changes (such as your post code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.

Choice/Opt-Out

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.

Changes to This Policy

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

RETURNS, EXCHANGES, AND MORE

Please call us at 1 (800) 741-1005 or e-mail us at returns@oacjewelry.com for a Return Authorization Number (RA No.) prior to any returns.

No returns will be processed without a RA number. All return goods must be in original conditions. Freight and insurance charges are not refundable and customers are responsible for your own shipping costs returns.

a) Purchase within 14 days
All returns must be made within 14 days of purchase

b) Purchase exceeds 14 days, but within 30 days
No cash refund, exchange or store credit only.

c) Purchase exceeds 30 days
We do not accept returns for purchase over 30 days

Quantity Discount

For orders over $1,000, please contact us for quantity discounts.
We’re confident that you’ll love your oacjewelry.com purchase; however, you may return your items for any reason within fourteen (14) days of the date of delivery, and we’ll be happy to arrange an exchange, store credit or a refund. Contact Oriental Arts Company, and we’ll be happy to respond with a resolution promptly. Please be sure to read through our full policy listed below before making your purchase or to answer any questions before contacting your oacjewelry.com support team.

What you can Return

We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.
Any item that has been in the customer’s possession for less than 30 days from the date the item was delivered.

What you cannot Return

Unfortunately, we are unable to accept certain items for return.
These include:

  • Items which are no longer in new condition.
  • Items which lack their original packaging, including gift boxes and certificates of authenticity.
  • Items which have been customized or altered to meet customer specifications, like resizing or engraving.
  • Items which have been in the customer’s possession for more than thirty (30) days from the date the item was delivered.
What you need to know
  • Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.
  • In order to return an item, customers must contact oacjewelry.com’s Customer Care Team to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.
  • If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, oacjewelry.com will pay for all shipping fees ** related to making the return for refund, store credit, or exchange.
  • If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.
  • We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of oacjewelry.com.
  • We inspect all returned items within five (5) to seven (7) business days of receipt. Any item that is received in a condition that is not new or that does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
  • After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within seven (7) to ten (10) business days of receipt.
  • Refunds will be issued in the original form of payment.
  • Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.
How to Return an Item
  1. Contact the oacjewelry.com Customer Care Team to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).
  2. Complete the Customer Return Form to include with your return shipment.
  3. Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
  4. Be sure to include a copy of your Customer Return Form inside the package and write your RMA number on the outside of the package.
  5. If a prepaid label was provided for the return, deliver your package to the UPS or FedEx facility nearest you. Otherwise, select a carrier and ship the package to our facility using the address provided by the oacjewelry.com Customer Care Team. Please be sure to use a carrier (like UPS or FedEx) that will provide you with a tracking number for your shipment.
Jewelry Repairs

Accidents happen. If you damage your jewelry in any way after the item has been in your possession for more than 30 days from the date of delivery, we can repair it for you! We offer excellent repairs at competitive prices.
To request a repair, please refer to the information below:

  • Contact Oriental Arts Company to initiate the repair process.
  • Please provide as much information regarding your order as possible, including the date of purchase, the name and address associated with your order, and the order number, if available. Also, please described the damage in as much detail as possible. Photographs help too!
  • Our Customer Care Team will work to obtain an estimate for repair, and determine if a repair is possible. Please note that the estimate is just that—an estimate. Upon receipt, our jewelry experts may find that additional repairs are required. Don’t worry—we’ll provide you with an updated estimate before any work is performed.
  • We will provide you with a Return Merchandise Authorization number (RMA) along with instructions regarding how and where to send the item.
    Once we receive your item, our jewelers will appraise the damage and estimate the necessary cost of repair. If their review requires any changes to the initial estimate, we’ll contact you and provide you with an update.
  • If you accept the estimated costs, only then will we charge your account and proceed with the repair(s). Return shipping and handling costs will be included in your cost estimate. Note that we do not retain our customers’ payment details and you may be asked to contact us by phone in order to pay the amount due using a credit card. Payment via PayPal is also available.
  • Oacjewelry.com will ship your repair back to you once repairs and final repair costs have been finalized and paid. Please note that repairs may require four (4) to six (6) weeks to complete. A dedicated member of our Customer Care Team will work with you directly and provide you with regular updates until you and your treasured piece of jewelry are reunited.

*—Without scratches, marks or damage, and no alteration or resizing of the item. Includes all related packaging, including any gift boxes and/or certificates of authenticity which may have been included.

**—All items are shipped via USPS First Class Mail. Expedited or express shipping methods are available at an additional cost.

SHIPPING POLICIES

Processing Your Order

Once we get your order, we take care of it right away so you can get your jewelry ASAP! All oacjewelry.com orders are generally processed within one (1) to two (2) business days and then shipped to you immediately, according to your preferred method of shipping.
All shipping fees are in USD.

Shipping your Order

Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.
But don’t worry, your credit card will not be charged until the order has been shipped.
Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.
For your security, high value orders may require a signature upon delivery. If you can’t be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order can’t be shipped, we’ll contact you within two (2) business days to let you know why your shipment has been held up.

Shipping your Order to APO & FPO destinations

Your order will be shipped via USPS First-Class Mail® and guaranteed to arrive to APO & FPO processing center within seven (7) to ten (10) business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.

Exceptions

Family and Personalized Jewelry orders will be shipped out seven (7) to ten (10) business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.

Tracking Your Order

Of course, you’ll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That’s why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. Also, be sure to add info@oacjewelry.com to your Email Address Book to ensure that our emails make it into your inbox. If you can’t find that e-mail, you can check the status of your order by either logging into your account (login) or by entering your order information in the Order Status form.

Order Cancellation

Change your mind? If you want to cancel or change your order, for any reason, please contact us and make sure to include your oacjewelry.com order number or call 1 (800) 741-1005 , as soon as possible.

We promise we’ll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. We can’t change or cancel an order once its journey to you has begun. So, if your order can’t be canceled, and you still don’t love it after its arrived—just return it to oacjewelry.com according to our return policy. Check the back of your invoice for return policy details.

Note: Oacjewelry.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.